Currently, Glide & Gear operates exclusively online.

All our products are pre-packaged and ready for dispatch, which means we cannot offer viewings.

We accept vouchers from select Cycle to Work schemes.

Please visit out Cycle to Work Page for more information.

Glide & Gear supports healthy and eco-friendly commuting by partnering with several Cycle to Work schemes, allowing you to spread the cost of an electric bike over 12 months, with potential savings of up to 49%!

For more information, visit our Cycle to Work Schemes Page

Yes, we stand behind our products. All our e-bikes and e-scooters come with a minimum of 6 months manufacturer's warranty.

For specific warranty details, please check the product pages.

Note that warranties do not cover damage from negligence, non-original parts, or modifications. They also do not cover normal wear and tear.

Yes! At Glide & Gear we are committed to providing the best buying experience for our customers which includes ensuring the best price.

We offer a price match guarantee on all our e-bikes and e-scooters so you can shop with confidence that you are getting the best price possible. Ts&Cs Apply.

Currently, we don't have a student discount program in place. However, we frequently run fantastic discounts and promotions that you might be eligible for.

Keep an eye on our website or sign up to our newsletter for the latest deals!

Absolutely! We are happy to provide test rides through our online shop! Buy the product on our website, test it for up to 14 days and if you choose to return it, ensure it's in 'as new' condition according to our returns policy. More info here.

At Glide & Gear, we're committed to ensuring a secure and straightforward shopping experience, especially when it comes to payments. Here's how you can pay for your eco-friendly ride:

Credit and Debit Cards:

• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Maestro
• Union Pay

Alternative Payment Options:

• Shop Pay: Enables quick transactions through Shopify's platform. 
• Apple Pay: Allows for easy purchases using your Apple device.  
• Google Pay: Simplifies your checkout with Google's payment system. 
• PayPal: Offers the convenience of using your PayPal account. 

We prioritise the protection of your financial details while offering a variety of payment methods for your convenience. Visit our Payments Policy page for more information.

Yes! We understand that electric bikes and scooters can be expensive. To make them more affordable, we have partnered with Klarna, allowing you to buy now and pay in 30 days. For items under £2000, you can also use PayPal's Pay in 3 to split your payment into three 0% interest installments over 3 months. Visit our Finance Options page for more information.

Absolutely. Your security is our top priority, and we've implemented robust measures to protect your payment information:

• SSL Encryption: We secure your payment details with SSL encryption, ensuring a safe connection to our servers during transmission.
• No Storage of Card Information: Your credit card details are not stored on our servers. We immediately discard your sensitive information after the transaction is completed to ensure your privacy and security.

If your order confirmation email hasn't arrived, it's worth checking your junk/spam folder, as confirmation emails can sometimes be directed there.

Still can't find it? Please reach out to us at info@glideandgear.co.uk. It could be a simple case of a typo in your email address, which we can quickly fix for you.

To cancel your order, please get in touch with us either through the web chat feature on our website (located in the bottom right corner) or by emailing us at info@glideandgear.co.uk.

Please note, orders cancelled more than 24 hours after being placed may incur additional fees. If your order has already been dispatched, you'll be responsible for any return shipping costs. Refunds will be issued to the original payment method used for the purchase.

We apologise for any inconvenience you're facing during checkout.

If your payment isn't going through, it's a good idea to reach out to your bank for assistance, as we can't influence the approval process of your payment method.

Additionally, if you've received an authorisation request via text from your bank, responding to it might be necessary to complete your order successfully.

We currently don't offer click and collect. All orders are delivered directly to the shipping address provided at checkout.

Your new e-bike will arrive 90% assembled. You might need to attach parts like the handlebars, saddle, pedals, and front wheel, easily done with basic bicycle knowledge. We will also provide all instructions needed to do so.

Note - Assembly details can vary depending on the product. Please refer to the 'Assembly & Delivery' tab in the product page for more accurate information.

Delivery times vary by product and brand, detailed on each product page. After ordering, you'll receive tracking information to monitor your delivery's live status.

ORDER CONFIRMATION PROCESS:

Upon placing your order with Glide & Gear, we will initially authorise your payment method, but rest assured, your card will not be charged immediately. Our team will then verify the availability of the product you've selected with our suppliers. Should the product be ready for immediate shipment, we will proceed with charging your card and your order will be on its way to you. In the event of any delays, such as an item being on backorder, we will cancel the pre-authorisation and notify you of the situation.

SHIPPING YOUR ORDER

After your order is confirmed and in stock, we will process your payment and ensure your order is dispatched within 5 business days. You will receive an email containing your tracking information within 48 hours of your order leaving our warehouse. If tracking details have not been received within 6 business days, please contact our customer support team at info@glideandgear.co.uk for assistance. Delivery schedules may vary based on the specific brand of the product ordered.

For precise delivery estimates, please refer to the shipping information listed on each product's page.

INSPECTING YOUR DELIVERY:

We encourage you to carefully inspect your delivery upon arrival. If you notice any damage, we recommend refusing the delivery of the damaged item(s). Should damage be discovered post-delivery, please send clear photographs of the damage to info@glideandgear.co.uk, allowing us to initiate an insurance claim on your behalf.

Yes, we offer a 14-day return policy from the day you receive your item. Return policies may vary across different brands, so please check the specific product page for detailed information.

To qualify for a return, items must be in the same condition as received, unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is required.

Initiate a return by contacting us at returns@glideandgear.co.uk. We'll provide instructions for returning your package once your request is approved. Items returned without prior approval will not be accepted.

If you encounter issues, email info@glideandgear.co.uk with your order number and any relevant photos or videos.

For problems arising after the first 30 days, we'll guide you through a warranty claim for any manufacturing faults.

Refunds are processed within 14 days after the return is accepted. It may take an additional five working days for the funds to appear in your account, using the original payment method.

Please allow 10 working days from the return's tracking delivery date for processing. Contact us after 10 working days if you haven't received an update.

Email info@glideandgear.co.uk with your order number for assistance.

Yes, you can!
To cancel your order, please get in touch with us either through the web chat feature on our website (located in the bottom right corner) or by emailing us at info@glideandgear.co.uk.

Please note, orders cancelled more than 12 hours after being placed may incur additional fees. If your order has already been dispatched, you'll be responsible for any return shipping costs. Refunds will be issued to the original payment method used for the purchase.

Electric scooters are legal to purchase and own but currently, they may not be used on public roads, footpaths, or cycle lanes in the UK. They can be ridden on private land with the landowner's permission.

There are plans to legalise their use in public spaces with certain restrictions soon. It's the customer's responsibility to comply with all national and local laws when operating an electric scooter.

Glide & Gear is not liable for any legal issues that arise from the use of our e-scooters. For more, refer to our legal guide.

Electric bikes (e-bikes) that are pedal-assisted and have a motor up to 250W are legal to use on public roads without requiring insurance or a licence.

The maximum speed is limited to 15.5mph. Riders must be at least 14 years old. Wearing helmets, while not mandatory, is highly recommended for your safety. For more information, refer to our legal guide.

If your bike has a motor under 250W, legally, no. But we strongly recommend having insurance to protect against theft and accidental damage.

No licence is required in the UK to ride an electric bike, as long as you're over 14 years old. There's no need for registration or vehicle tax either.

An e-bike qualifies as an "electrically assisted pedal cycle" (EAPC) if it meets these conditions:

• It has pedals for propulsion.
• The motor ceases to assist beyond 25 km/h (15.5 mph).
• The motor's power doesn't exceed 250 watts.

E-bikes meeting these criteria can be used on cycle paths and all usual bike areas. However, off-road e-bikes capable of exceeding 15.5 mph aren't compliant with EAPC on-road regulations.

If an e-bike has a motor over 250W or assists above 15.5 mph, it's considered a motor vehicle and must be registered, insured, and taxed accordingly. This also necessitates a driving licence and wearing a motorcycle helmet.

Absolutely, electric bikes are just as safe as traditional bicycles, if not safer! The pedal assist feature ensures you exert less effort while pedalling, keeping you less fatigued and more alert to your surroundings. This increased alertness is crucial for safety on the roads. Additionally, the ability to accelerate quickly at junctions and maintain pace with traffic enhances your visibility and safety. Climbing hills becomes significantly easier, reducing the chance you'll be breathless and distracted.

There is no legal requirement to wear a helmet. However, we strongly recommend that you do to avoid any risk of injury.

Yes, most electric bikes are designed to be water-resistant, allowing you to ride in the rain and through puddles.

However, it's important to check the manufacturer's instructions for specifics on water resistance. Avoid using power washers to clean your bike.

For details on water resistance levels, refer to the IP rating in the specification section on our product pages.

Electric bikes can be ridden without turning on the motor, functioning just like traditional bicycles. Though the motor and battery add extra weight, making the ride feel slightly heavier, you can still enjoy a smooth ride without assistance.

Our electric bikes range from 14.5kg to 28kg. To find out the specific weight of each model, please check the specification section on the product page.

To ensure optimal performance, we suggest servicing your electric bike every 6-12 months, depending on how frequently you use it. It's also beneficial to have it checked after the first six weeks to address any early concerns and gain useful maintenance tips. While Glide & Gear doesn't offer servicing, we have partnered with CycleTech UK that allows you to access skilled technicians right to your doorstep. Contact us for more informaiton.

Yes, our e-bikes and e-scooters are equipped with a battery management system that stops charging once the battery is full. It's beneficial to charge your battery regularly to maintain its health and extend its lifespan.

Most of our e-bikes allow you to remove the battery for charging, making it more convenient. Some models have integrated batteries that aren't removable but are designed to be charged on the bike. For e-scooters, the battery is usually not removable. Check your specific model's manual for details.

Charge times for our e-bikes and e-scooters vary, typically ranging from 3 to 8 hours for a full charge from empty.

For specific charge times, refer to the product's user manual or the information on our website.

The range you'll get from your e-bike's battery depends on its capacity, which is detailed in the specification tab on our product pages. Factors such as terrain, rider weight, tyre pressure, and headwind can affect the actual range.

Riding an electric bike is similar to a traditional bike. Start pedalling to engage the motor for a boost and continue pedalling to keep the motor active. Use the brakes to stop.

It's important to select the correct gear before starting and ensure the motor and battery are powered on.

The Cycle to Work Scheme is a UK government initiative that allows employees to purchase bikes and cycling equipment through a salary sacrifice arrangement. This makes the purchase tax-free, saving on income tax and National Insurance contributions.

Yes! At Glide & Gear, we currently accept the following cycle to work schemes:

1. Cycle Scheme
2. Cycle Solutions
3. GoGeta
4. My Benefits World

We can also accept any other scheme in certain circumstances. Please contact us at info@glideandgear.co.uk for more information.

Simply send us an email at info@glideandgear.co.uk with the following information:

1. Copy of the voucher/Loc
2. Confirmation of which bike (including variant) you are interested in.
3. Delivery details, including name, email, shipping address and phone number.
4. ID Proof (driver's license, utility bill etc.)

Once you send us this information, we can begin processing your order.

The scheme is open to all employees paid through the PAYE system. It is not available to the self-employed or employees on the National Minimum Wage, as salary sacrifice cannot reduce their earnings below the minimum wage threshold.

You can purchase bicycles, including e-bikes, and a range of cycling safety equipment such as helmets, lights, locks, and reflective clothing. The scheme covers any cycle that helps you commute, including non-standard cycles like tricycles and adapted cycles for disabilities​.

To join, your employer must be registered with a scheme provider. Once registered, you choose your equipment and submit an application through your employer. After approval, you receive a voucher to redeem for the bike. Your voucher (sometimes called a letter of collection) is what you will use in lieu of payment with us when purchasing with a cycle to work scheme.

Payments are made through salary sacrifice, meaning they are deducted from your gross salary before tax. This reduces your taxable income, leading to savings on income tax and National Insurance. Payments are spread over an agreed period, typically 12 - 24 months​.

Yes, while the bike should primarily be used for commuting, you can also use it for personal activities.

At the end of the hire period, you can choose to return the bike, buy it at a fair market value, or extend the hire period. Most providers offer the option to buy the bike at a significantly reduced price after the initial hire period.

If you leave your job, you may be required to pay the remaining balance in full. It’s advisable to check your employer’s policies regarding early termination of the hire agreement.

There is no longer a strict limit on the value of the equipment you can purchase. However, your employer may set a maximum limit based on their policies and the needs of the workforce.

While not mandatory, it is recommended to insure your bike against theft or damage, as you will be liable for repayments even if the bike is stolen or written off during the hire period.