RETURNS & REFUNDS POLICY

If you are unhappy with your item, please let us know by emailing returns@glideandgear.co.uk. Our storewide Returns Policy gives you 30 days to return or exchange an item bought with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. However, whilst Glide & Gear offers a 30-day policy, the return window may vary depending on the brand. Please refer to the product page for new information. 

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note –  the return period window is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition. “As new” condition is defined as re-saleable. 

To complete your refund or exchange, we require a receipt or proof of purchase.

Returns policies do alter between different brands available through Glide & Gear. Please see individual product pages for accurate returns policies for each product.

A restocking fee of up to 15% may apply and can vary depending on the brand. 

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

You have a 30 day right to reject under the Consumer Rights Act 2015 & 14 day right to return under Consumer Contracts Regulations 2014

To start a return, you can contact us at returns@glideandgear.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you are requesting a return due to a change of mind, there will be a charge to cover the delivery costs and a restocking fee.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@glideandgear.co.uk so that we can open an insurance claim on your behalf.

If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to info@glideandgear.co.uk and we will arrange the repair or replacement with the manufacturer. Please note –  any fault caused due to misuse of the bike is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Any delivery fees will be deducted from your refund amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CANCELLATIONS

Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.