SHIPPING & DELIVERY

Order Confirmation Process:

Upon placing your order with Glide & Gear, we will initially authorise your payment method, but rest assured, your card will not be charged immediately. Our team will then verify the availability of the product you've selected with our suppliers. Should the product be ready for immediate shipment, we will proceed with charging your card and your order will be on its way to you. In the event of any delays, such as an item being on backorder, we will cancel the pre-authorisation and notify you of the situation.

Shipping Your Order

After your order is confirmed and in stock, we will process your payment and ensure your order is dispatched within 5 business days. You will receive an email containing your tracking information within 48 hours of your order leaving our warehouse. If tracking details have not been received within 6 business days, please contact our customer support team at info@glideandgear.co.uk for assistance. Delivery schedules may vary based on the specific brand of the product ordered.

For precise delivery estimates, please refer to the shipping information listed on each product's page.

Inspecting Your Delivery:

We encourage you to carefully inspect your delivery upon arrival. If you notice any damage, we recommend refusing the delivery of the damaged item(s). Should damage be discovered post-delivery, please send clear photographs of the damage to info@glideandgear.co.uk, allowing us to initiate an insurance claim on your behalf.

Cancellations & Refunds Policy:

Should you decide to cancel your order more than 24 hours after placement, be aware that additional charges may apply. For orders that have already been dispatched, the buyer is responsible for any costs incurred in returning the product. Refunds will be processed using the original payment method used for the order.